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Terms of Business

Regulators Statement

Those who advise on life assurance, pensions, unit or investment trusts, personal equity plans or non readily realisable investments are: either Advisors or Representatives of one company. HSHM (Home Sweet Home Mortgages) are mortgage brokers and as such do not deal in the above regulated products but advise only on non Regulated term assurance and general insurance products

 

Consumer Credit Act

Joe Beale is registered under the Consumer Credit Act. Registration Number: 600590.

 

Data Protection Act 1998

Joe Beale is registered under the Data protection Act 1998. Registration Number: Z980801X

 

Term Life Assurance

HSHM may advise on term life assurance and other non-regulated products associated with your mortgage or remortgage.

 

Advice Waiver

We do not provide advice on, arrange or sell life insurance, pensions, unit trusts, investment trusts, personal equity plans, ISA's, permanent health insurance, long-term care and other regulated products. We normally ask our clients to give us instructions in writing to avoid any possible disputes. However, we will accept oral instructions. There will be occasions when you do not seek advice on the best provider of a particular product, on these occasions, we will need a letter from you specifying the product you require, and the information you are providing, and a specific statement to the effect that you do not wish to offer any further information about yourself, as would be required in a financial services "fact find" to enable us to advise on your specific circumstances. We will then confirm your instructions and verify that you are acting without advice from either HSHM on an execution only basis and that we cannot be held responsible for outcome or consequences of taking out the product or loan either now or at any future date.

   

Conflict of Interest

We offer mortgage and non regulated product advice, but occasions could arise where we, or one of our other customers, might have some form of interest in the business, which we are transacting for you. If this should happen, or we become aware that our interest or those of our other customers conflict with your interests, we will inform you or obtain your consent before carrying out your instructions.

 

Cancellation of Service

You may instruct us in writing to stop acting as your agent at any time without penalty, and we will advise you in writing if we are unable to continue to act on your behalf. (See 'Your Obligations' below).

 

Income Statement

All of HSHM's income is derived from commission paid to us by the companies with whom we deal. Details of commission and charges will be shown in key features documents. There will be occasions when we charge fees, the basis of which we will agree in advance of any commitment by you. When making recommendations, we do take into account the benefits to you and deductions, which include any commission that is payable to us. The effect of these deductions will be shown in the key features document. If you are willing to pay an initial fee, it may be possible to reduce the deductions and improve the benefits. We reserve the right to act as an agent for third parties, and to share commission with them. Where we receive commission or other form of benefit from the issuer of a security or another intermediary, we are not bound to advise you of that fact on non regulated business.

 

Your Obligations

Where Joe Beale through HSHM has arranged a non-regulated insurance products for you on commission terms in good faith, and you subsequently cancel the contract and in consequence we are obliged to refund commission that has been paid to us; we retain the right to invoice you for the outstanding commission that may be due assuming the contract had not lasted for at least the initial earnings period.  Any refund or credit offered by HSHM whether linked to a separate fee payment, or other arrangement, are offered at our discretion and we retain the right to withdraw such facilities at any time.

 

Ownership of Products

We act as your agent in all our advise and in arranging the product(s), we never own the products you buy through us, all products will be registered in your name and will show ownership by you and will be forwarded to you for safekeeping as soon as practicable after we receive them. Where a series of transactions is involved we will normally hold each document until the series is complete, and then forward them to you. This is assuming the documents are not sent direct to you.

 

Data Protection

We keep records of all our business transactions for at least six years. You (or your agent) may inspect all entries in files (whether kept manually or electronically). We treat all clients' records as confidential, so we reserve the right to give you copies of your particular records rather than allow access to files containing records about other clients. It may be necessary for external professional advisers, or regulators to inspect our records. We will not pass information relating to you to a third party without your prior consent unless we are legally obliged to do so. Information about "your Data" (including "sensitive data" as defined in the data protection Act 1998) will be put into our database and held, processed, disclosed and be used by us, any associated companies and third party product providers in servicing our/their relationships with you, including identity verification and money laundering checks. Joe Beale is registered under the Data protection Act 1998. Registration Number: Z980801X.

 

Continuity of Service

In offering you our advice, we take into consideration our knowledge of the companies and products available to us, the information systems we subscribe to, and the service and administration of the companies we use. While we may have several people working for us in various roles, HSHM, has only one individual registered as a principal. If he were unable to conduct business (say through illness) your interests might suffer. We would therefore make formal arrangements with another suitably qualified adviser to conclude the business in hand.

 

Money Laundering

The new regulations are effective from 1/4/94. They impose a requirement on us to verify your identity and to confirm your place of residence, either by a home visit or by a suitable official document sent to you at your home address.